INTRODUCING “Rosie”
The majority of our customers at Rodney Libraries, ask for us to phone them when the book that they have requested has arrived. Phone calls are also the main way we contact you when you have overdue books and outstanding fines.
The voice of Rodney Libraries has been called many things. “The disembodied voice” is a common one, but there are many others (some of which we probably can’t publish) such as the automated or mechanical voice and talking technology. Well, we decided that was a bit unfair to the hardworking voice of the Library so one day we decided to give her (and we are all pretty convinced that the voice is female) a name and a personality.befitting her status as one of the most important members of our staff. It took a while (several coffees) before we thought that such a sunny personality should have the name “Rosie”.
Rosie is of indeterminate age and nationality, although we are fairly certain English is not her first language. She will not always get the pronunciation of your name right but she does her best. Because this is her second job she makes her calls to you after hours, often around dinner time or when the evening news is on (because that is when she is most likely to find you at home and we want to make sure the message gets through).
If getting a call from Rosie is not the highlight of your day (or week), you do have other options for how we contact you. You can choose to be contacted by phone, email or by letter. Obviously the letter will take a couple of days to reach you, which is why sometimes a letter advising your books are overdue when you have already returned them. And if you opt for being contacted by email, you should check it regularly.
If you would like to change the way we get in touch with you, just advise us next time you are in the library and check that your details are all current.
PS I hope you all had a fantastic Queens Birthday Weekend. And for anyone that is interested, Yes I did start my lawnmower. Have a good day.
No comments:
Post a Comment